Relocation Management Companies (RMCs) come in all different shapes and sizes, and offer a variety of services. And while they all tend to provide the same basic services, the differences often lie in their delivery of those services, and how well their business model, company culture, and core values align with those of their clients.
So, whether you are evaluating the capabilities of your current RMC, or you find yourself in the market to outsource your relocation program for the first time, make sure that you are comparing apples-to-apples. No two RMCs are identical, and the philosophical approach to how they each do business can vary widely. That’s why you need to ask the right questions when evaluating RMCs.
Asking the Right Questions
If you want the right answers, you have to ask the right questions. Not only that, but you have to ask the right questions of the right parties. Some questions will be internal to your organization, while others will be directed to the RMC or RMCs that you are evaluating. This is a necessary two-pronged approach that will help ensure that you have the right fit for your organization.
Let’s start by examining the internal questions that you need to ask.
Relocation Questions Internal to Your Organization
Before you can evaluate an RMC or begin to compare and contrast them, you have to first look at the needs of your organization.
Here are some of the top questions that you should ask:
What are the global mobility and talent management goals of my organization?
This requires you to take a deep dive into the overall business goals of your company, and best determine the role of talent management as it relates to talent mobility. In other words, do your talent management objectives and your talent mobility program go hand-in-hand? Ideally, talent management and talent mobility should be in lockstep with one another. So, perhaps this is an area that requires more discussion and clarification among your organization’s key stakeholders in order to have a better understanding of those overall goals.
Are our mobility management needs changing?
Mobility management needs are always subject to change. For some organizations, this could mean that the volume of transferring employees has increased or decreased. For others, this could mean that their traditional domestic relocation programs and policies need to be adjusted to better reflect the changing needs of their mobile workforce. On the international side, it could be the sudden need to send employees to a remote location, or the implementation of additional services such as cross-cultural training. So, look closely at the relocation aspects that remain fairly static versus those that have a tendency to change periodically.
What would be the most ideal fit for our organization?
To best determine the ideal fit, you have to think about what you truly need in a relocation management partner. This means looking at both the services that are needed by your organization today, and what your potential needs might be in the future. So, you want to have an RMC that can grow with you, but that can also anticipate your needs and provide expert counseling and guidance every step of the way.
Once you have a solid understanding of what is needed by your organization, your next step is to ask qualifying questions of your current RMC and/or the ones you are considering.
Qualifying Questions You Should Ask Relocation Management Companies
There are numerous qualifying questions that you should ask of the RMCs that are under consideration that will help you to compare and contrast critical factors such as their organizational structures, service capabilities, technological systems and processes, company culture, reputation, and much more.
The purpose of asking so many questions is to ensure that you choose the relocation management company that is ultimately the right fit for your organization.
Here are some of the most important qualifying questions that should be included in your evaluation process:
- What is the organizational structure of your company?
- What are your core competencies as a relocation management company?
- What is the full scope of your service offerings, and how are they delivered?
- Do you provide both domestic and international relocation management services?
- What types of companies/industries are represented within your client base?
- What is the typical relocation volume of your clients?
- What are your relocation expense management capabilities?
- What is your reputation within the industry?
- How do you choose, evaluate, and manage the service providers within your global supply chain?
- How do you maintain consistency and quality assurance within your supply chain?
- What type of technology platforms do you utilize, and what are their capabilities in terms of integration, tracking, reporting, and analyzing of relocation processes?
- Are you able to customize your services and delivery based on our needs?
- How will you best support our mobile workforce?
- What is your problem escalation and resolution process for handling any issue that might arise?
- How will you help us to reduce relocation program costs?
- In what ways are you enhancing the client experience for relocating employees?
- What are the core values of your company, and how are they reflected in your company culture?
There are definitely many more questions that should be asked, but this should give you are nice starting point.
At VERSA, we always strive to ask the right questions, and to not only give the right answers, but to provide the right solutions based on the unique needs of each our clients. That’s what being a true partner is all about! We want to be there with you from the very beginning, and to evolve with you as your needs change.
Please contact us anytime! We are always here to assist you!