Balancing Technology and Human Interaction in Relocation

Woman in virtual meeting on laptop

As a Relocation Management Company (RMC), VERSA has always made a significant investment in the two most critical aspects of our infrastructure: our people and our technology.  The two go hand-in-hand in terms of our ability to successfully deliver exemplary relocation management services to our corporate clients as well as their transferees, spouses, and partners.

In the most basic of ways, the relocation industry leans on various technology to improve communication, streamline processes and procedures, provide reporting and analytics, project and manage costs, and to enhance the employee experience.  Technology also represents an enormous investment of both money and resources.

But technology by itself cannot exist in isolation.  It requires human interaction and a personal touch to be effective and successful. This is especially true in relocation.

It is therefore important to recognize that the best technology in the world doesn’t take the place of human-to-human contact and the in-the-moment problem-solving that comes with having the right people at the other end of a phone when you need it most.  

So, it is by creating that perfect balance between technology and human interaction that we ultimately deliver the highest level of relocation experience for our clients.

Our Investment in Technology

At VERSA, it’s not just about investing in technology; it’s about investing in the right technology with a customizable platform to fit the unique needs and requirements of each of our clients. So, our technology platforms are expressly designed to elevate the employee relocation experience, while providing better program insight for our clients.

We believe that the technology an RMC utilizes says a lot about their company and their commitment to their clients and service delivery.  If an RMC hasn’t invested in a sophisticated technology platform, or is using one that is outdated, what does that say about how they are investing in their company and their commitment to managing a client’s relocating employees?

We take that investment and commitment very seriously.  To best exemplify that, let’s 

take a close look at our technology platforms (VERSA LINK and VERSA FLEX), and the features and benefits provided by each.  We have chosen to integrate these platforms into our services, because they add value directly into our clients’ relocation programs and the overall relocation experience of their employees.


Our VERSA LINK technology portal is a comprehensive, easy to use, intuitive interface that gives our clients and their employees quick access to the data they need.  It is a robust platform that has numerous features that make it easy and simple for employees to use and manage their relocation.

Those features include:

  • Customized dashboards of all relocation program information and activity presented in real-time
  • The ability to initiate and authorize services online
  • Completely mobile enabled
  • Detailed and customized reporting
  • Online and mobile expense reimbursement
  • Proactive and predictive analytics tools
  • Personalized relocation timeline for each employee
  • Destination information for relocating employees

To learn more about VERSA LINK or to schedule a demo, click here: VERSA LINK


VERSA FLEX is a self-service, modern relocation application for relocating employees who are receiving a lump sum or a managed cap relocation program.  It provides employees with the tools and resources to help them plan and execute their move.

The key features and benefits of the VERSA FLEX application include:

  • Automated needs assessment
  • Built-in, experienced supply chain
  • Self-serve budgeting and estimating tools
  • Move plan creation and progress tracking
  • Reduces administration time of internal resources
  • Available for desktop, iPhone, and Android devices

Through these technology platforms, our clients have access to vital information, analytics, and reporting 24/7/365.  We know that providing the right technology and the right reporting gives our clients access to the data that allows them to make good business decisions for their organizations.

The Perfect Balance

At VERSA, we believe in establishing the perfect balance between our technology platforms and the human-to-human contact between relocating employees and our consultants.  The technology provides quick and easy access to information and enhances the relocation experience, but it has to be combined with the personal touch that comes with a friendly, resourceful voice on the other end of the phone.

If an employee has a question or concern about any aspect of his or her relocation at any time, it’s our job to be responsive, available, and provide the right answer or solution.

For example, if a relocating employee is starting their job on Monday, flies to their new city on Sunday night, and arrives at their temporary apartment only to discover that there isn’t a lockbox on the door, what are they going to do?

They have to be able to call someone who can easily and quickly rectify the situation and provide on-the-spot problem solving.  So, we are always there to solve problems when they arise, and when possible, we leverage technology to help find solutions.

The last thing that an RMC wants is a service break in any part of the relocation management chain.  That’s why we pride ourselves on being responsive and available to our clients and their employees, before, during, and after hours as needed.

The Employee Experience is King

In relocation, the employee experience is king.  Whether we are consulting with an existing client or a potential new client, the employee experience is the aspect of relocation that is of primary importance.  That’s why we place so much importance on our investment in technology and our people.

Technology can simplify certain aspects of relocation and provide access to critical data, but without human interaction, technology alone runs the risk of diminishing the employee relocation experience.

So, as technology continues to transform the way that we communicate and the information that is readily available at our fingertips, it can be easy to take the human element of relocation for granted.  That is not the case at VERSA.  We never forget that we are relocating people, not file numbers.  And no matter how advanced technology becomes or how easy it is to use, we will continue to use it as a way of augmenting human interaction, but not as a replacement.

We also know that relocation brings with it a natural feeling of stress and anxiety for people who are moving.  To calm those fears requires a calm, friendly, knowledgeable voice on the other end of the phone.  VERSA is that voice, and we always listen.

To learn more about our customized relocation technology platforms, please contact us anytime.  We look forward to visiting with you!

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