Regardless of industry, choosing the right service provider is critical for business success. These days, a provider must go beyond providing a service or commodity and show the true value in their partnership. Therefore, it is worth spending adequate time choosing the right company to do business with.
You may be searching for a Relocation Management Company (RMC) to provide relocation services for your employees. Perhaps this is your first time evaluating an RMC, or maybe you are unhappy with your current provider and looking to make a change. No matter your situation, consider these four points to help guide your decision making:
- Cultural fit – Perhaps one of the most important aspects to consider when evaluating an RMC is cultural fit. How the prospective company conducts business is important when picturing the viability of the partnership. The values of your company should be congruent with those of the company you do business with. This is especially important in relocation management, when your employees are undergoing a stressful time in their life and will rely heavily on relocation consultants for support and empathy.
- Service level and quality – Quality should always be a central component of supplier evaluations. Typically, RMCs gather quality scores from relocating employees to assess the performance of their internal employees, as well as external vendors, such as temporary housing facilities and real estate agents. Ask to review those quality scores to get great insight into the experience other clients are receiving. In addition to quality, ask about the level of service your transferees will receive. Prospective RMCs should outline a standard operating procedure for a relocation and what the experience will be like for the employee. For example, is there 24/7 support for the transferee? What level of consulting will be provided?
- Client testimonials and case studies – Most RMCs will have client testimonials readily available on their website. It is important to read through those carefully and take note of anything (good or bad) that stands out. In fact, we encourage you to take a step further by reaching out to people posting testimonials to gain more insight into what is like working with that RMC. Ask for case studies to clarify how the RMC specifically helped other clients address issues. Ask the prospective RMC if they can provide a case study for a company with pain points similar to yours. This information will help you get an in-depth look at what results you might expect working with that service provider.
- Flexibility of program offerings – It is important for your RMC partner to understand that one size does not fit all. Each company is unique, so their relocation program should be, too. Ideally, you should have the ability to craft a program based on the depth of your relocation offerings and which services are necessary for your company. However, not all relocation service providers offer this type of program flexibility. Be sure to ask whether you are buying a one size fits all package, or if the program will be tailored to your unique business needs.
Evaluating a service provider is critical for your business success. Taking cultural fit, quality, client testimonials and flexibility into consideration will help you make the best decision when choosing which RMC partner is right for your company.
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